Refund Policy
Effective Date: 06-1-2025
At Outside Campus, we value your trust and aim to deliver a smooth, reliable logistics experience. This Refund Policy explains when and how refunds are issued for delivery and procurement services.
1. General Policy
Once a delivery or errand request has been confirmed and payment received, all transactions are considered final.
However, refunds may be granted under specific, verifiable circumstances outlined below.
2. Eligibility for Refund
Refunds are only issued if one or more of the following conditions apply:
Service not provided:
You paid for a service that we could not fulfill due to operational reasons (e.g., no available rider, unforeseen disruption).Item not purchased (for procurement orders):
If you cancel a procurement request before we purchase the item, you are eligible for a full refund.Duplicate payment:
If you accidentally make two payments for the same request, one will be refunded after verification.Delivery failure caused by us:
If your package is lost or undelivered due to an error on our end, we’ll refund the full delivery fee or compensate up to the declared value of the item.
3. Non-Refundable Situations
Refunds will not be issued in the following cases:
The customer provided an incorrect address or contact information.
The recipient was unavailable or unreachable during delivery attempts.
The item was already purchased on your behalf before cancellation.
Delay was caused by traffic, weather, or third-party issues beyond our control.
The item was damaged due to poor packaging by the sender.
4. Cancellation and Refund Timeline
Before dispatch: 100% refund (if rider hasn’t been sent).
After dispatch: No refund — payment covers the dispatch and time cost.
Procurement orders: Refunds are processed only if the item hasn’t been bought yet.
Refunds are typically processed within 3–7 business days after approval.
5. Refund Method
Approved refunds will be sent back through the original payment method used (e.g., Paystack, bank transfer).
If the original channel is unavailable, we may process a manual transfer after confirming your account details.
6. How to Request a Refund
To request a refund:
Contact us within 24 hours of the issue.
Provide your order ID, payment proof, and a brief reason for the refund.
Send your request via:
📧 Email: adedayoprcs63@gmail.com
📞 Phone/WhatsApp: 07031980086
7. Policy Updates
We may revise this Refund Policy at any time. Updates take effect immediately upon posting on our platform or website.
8. Contact Information
If you have questions about this Refund Policy, reach out to our Support Team:
📞 07031980086
📧 adedayoprcs63@gmail.com
